Privacy Policy & Data Security
Listing photos stay on the account so you can download the staged file again. We do not use them to train a model. Email support@roomgenix.com to delete the account and the photos.
Client Confidentiality & Privacy Framework
Listing photos can show a private home. We do not use your uploaded photos or staged files to train or fine-tune a model. The photo is sent to the render service to make the staged file, then saved on your account so a later download does not use another credit.
1. Information We Collect
1.1 Account & Contact Information
When you register, purchase renders, or request customer support, we collect your name, email address, real estate brokerage or agency affiliation, and account password (stored via salted bcrypt cryptographic hashes).
1.2 Property Photography & Staging Assets
We process the digital photographs, floor plans, room measurements, and design preferences you upload ("Listing Assets"). These assets are utilized exclusively to execute your requested AI staging, item removal, or twilight conversion pipeline.
1.3 Billing & Payment Data
All credit card transactions are handled by Dodo Payments. Roomgenix never transmits, processes, or stores your raw credit card numbers or CVV codes on our servers. We receive only a payment confirmation and the credits that belong on the account.
1.4 Technical Telemetry & Cookies
We collect standard diagnostic logs including IP address, browser type, device operating system, referring URLs, and session performance telemetry to maintain service reliability and prevent fraudulent bulk scraping. When Google Analytics is turned on, Google also receives page views, the rough location derived from the IP address, and the device and browser. Listing photos are not sent to Google. Google Analytics 4 does not store the full IP address.
2. How We Protect Your Listing Photography
The site is served over HTTPS. Passwords are stored as bcrypt hashes. Cards are handled by Dodo Payments, and we do not store the card number. Photos are stored on Cloudinary so you can download them again.
3. How long we keep photos
The upload and the staged file stay on the account so you can download that file again without another credit. There is no purge button in the dashboard. Email support@roomgenix.com and we will delete the account and the photos. Payment records may be kept for accounting.
4. Your Rights Under CCPA/CPRA & GDPR
Regardless of your geographic location, Roomgenix extends full privacy rights to all real estate professionals and home sellers:
- Right to Know: You may request a complete export of all personal data and image logs associated with your account.
- Right to Delete: Email support@roomgenix.com and we will delete the account and the stored photos.
- Zero Sale of Data: We do NOT sell, rent, monetize, or broker your personal information or listing photography to data brokers, ad networks, or marketing aggregators.
- Non-Discrimination: Exercising your privacy rights will never alter the price, speed, or quality of your staging services.
5. Third-Party Subprocessors
These companies handle parts of the service:
- Cloudinary: stores the uploaded photo and the staged file.
- Replicate: runs the model that makes the staged photo.
- MongoDB Atlas: stores the account, credits, and job records.
- Railway: hosts the application.
- Cloudflare: sits in front of roomgenix.com.
- Dodo Payments: card checkout and receipts. We do not store the card number.
- Google: sign-in, and page-visit measurement when Google Analytics is turned on. Listing photos are not sent to Google Analytics.
6. Data Protection Officer & Privacy Inquiries
Questions about this page, or a request to delete an account, go to:
Email: [email protected]
Photos stay on the account
A later download of the same file does not use another credit. We do not use the photos to train a model.