Refunds
Email support@roomgenix.com within 30 days of a charge. We refund that payment. There is no refund button in the dashboard.
How a refund works
Email support@roomgenix.com within 30 days of the charge. Include the email on the account and the payment reference, and write that you want a refund. We refund that payment. There is no refund button in the dashboard, and a receipt email does not refund the card by itself.
1. What a refund covers
The refund is of the payment. It does not add credits. Another version of a photo uses another credit. We do not reformat a file for an MLS on a timer, and a board flag is not an automatic refund.
2. How to ask
Send the email above. That is the only way to ask.
3. After we refund the card
The bank usually posts a card refund in a few business days. We do not approve refunds on a 1-to-4-hour timer.
4. Packs
The same email covers a single photo ($2.99) and the packs ($19, $29, $49, and $99). We refund that charge. We do not calculate a partial refund from unused credits.
5. "Keep The Render" Good-Faith Policy
We believe in treating real estate professionals with dignity. If you request a refund on a single photo because the interior design style didn't match your vision, you can keep the file. The refund is of the purchase. It does not add credits.
6. Fair Use & Abuse Prevention
A refund request is reviewed by email. Repeated charges and chargebacks can be refused.
7. Need Help or Have Questions?
Email support@roomgenix.com.
Credits
Generating a photo uses one credit. Email us within 30 days of a charge if you want that payment refunded.