30-Day Money-Back & MLS Quality Guarantee
You shouldn't have to risk a single dollar on software you haven't fallen in love with. If your seller isn't thrilled, we refund 100% of your order.
The Roomgenix Ironclad Satisfaction Pledge
If for ANY reason you or your home seller are not 100% delighted with the photorealism, style choice, or speed of your virtually staged photos, simply click "Request Refund" in your receipt or dashboard within 30 days. We will return 100% of your payment immediately to your card. No awkward phone calls. No hoop-jumping.
1. Our 3-Way Protection Framework
We designed our refund policy specifically to eliminate all friction for real estate listing agents:
Seller Satisfaction Guarantee
If your homeowner seller prefers physical staging, dislikes the design aesthetic, or requests a different approach, you shouldn't be out of pocket. You receive a 100% instant refund.
MLS Board Acceptance Guarantee
If your local MLS flags a photo for any compliance reason, we will either custom-reformat it within 2 hours or refund 100% of the cost + give you 5 free 4K credits.
Photorealism Perfection Guarantee
If any AI render produces awkward shadows, furniture proportion errors, or visual artifacts, we restage it for free or refund the single render price immediately.
2. How to Request a Refund (Self-Serve in 60 Seconds)
You never have to endure a high-pressure retention pitch or argue with customer service:
- Method A (Fastest — 1 Click): Open your Dodo Payments receipt email and use the refund link in that receipt.
- Method B (Dashboard): Log into your Roomgenix account, go to Billing & Orders, and click the "Refund This Render" button next to the transaction.
- Method C (Email Support): Send a quick email to [email protected] with your email or Dodo payment reference and write "Please refund my order".
3. Processing Speed & Bank Payout Timelines
Once submitted:
- Automated Approval: Single-photo unlocks ($2.99) and unspent Pro Pack credits are approved automatically within 1 to 4 hours.
- Card payout: Funds are transferred back to your original payment method. Depending on your bank or credit card issuer (Visa, Mastercard, Amex), the funds will post to your statement in 2 to 4 business days.
- Confirmation Email: You receive a Dodo Payments refund receipt verifying the credit back to your card.
4. Pack refunds
| Purchase Type | Eligibility Condition | Refund Amount |
|---|---|---|
| Single Photo Instant Unlock ($2.99) | Within 30 days of purchase | 100% Full Refund |
| Pro Agent Pack ($49 / 25 Renders) | If ≤ 4 renders used within 30 days | 100% Full Refund |
| Pro Agent Pack ($49 / 25 Renders) | If > 4 renders used within 30 days | 100% Prorated Refund for all unused renders |
5. "Keep The Render" Good-Faith Policy
We believe in treating real estate professionals with dignity. If you request a refund on a single photo because the interior design style didn't match your vision, you don't have to delete the file—you can keep the render for testing, and we will credit your account with 3 complimentary style credits so you can try a different aesthetic on the house.
6. Fair Use & Abuse Prevention
To prevent organized cyber-scraping fraud, accounts that render and batch-download dozens of 4K photos in a single automated session followed by blanket chargeback attempts may be subject to manual review. Legitimate real estate agents and photographers staging listings are 100% protected under all circumstances.
7. Need Help or Have Questions?
Our dedicated Support & Brokerage Relations Team is available 7 days a week:
Email: [email protected]
Response Time: Under 2 hours during listing hours (7 AM – 9 PM EST)
Zero Risk. 100% Protected.
Test your first listing photo today with our unconditional money-back guarantee.